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Privacy Policy

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Privacy Policy

Effective Date: 12.10.2024

At InnaSoft, we are deeply committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our website, services, or team. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect a variety of information to improve your experience and deliver our services effectively. The information we collect includes:

  • Personal Data: Name, email address, phone number, company name, billing information, and postal address when you contact us or purchase services.
  • Technical Data: Device information, IP address, browser type, operating system, and usage patterns when you visit our website.
  • Behavioral Data: Information about how you navigate, interact, and spend time on our website.
  • Communication Data: Emails, phone calls, and messages exchanged when you reach out to our team for support or inquiries.

We ensure that all data collection is transparent and relevant to our operations.

2. How We Collect Your Information

We gather your information through various channels, including:

  • Direct Interactions: When you fill out forms, contact us through email, phone, or live chat, or sign up for our services.
  • Automated Technologies: We use cookies, log files, and tracking tools to monitor activity on our website and analyze user behavior.
  • Third Parties: Data collected via tools like Google Analytics, social media platforms, or referral sources.

We aim to collect only the information necessary to provide the best experience possible.

3. Purpose of Data Collection

We use your data to:

  • Provide Services: Deliver the services you’ve requested, including onboarding, project management, and customer support.
  • Improve User Experience: Analyze behavior on our site to enhance navigation, content, and service delivery.
  • Marketing and Communications: Send personalized updates, offers, newsletters, and product announcements relevant to you.
  • Security and Fraud Prevention: Monitor suspicious activity and implement measures to protect your data.
  • Legal and Compliance: Comply with legal obligations, resolve disputes, and enforce our terms.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Your Consent: You agree to provide your data for specific purposes, such as signing up for our newsletter.
  • Contractual Obligation: When we need your data to fulfill agreements, such as service delivery or customer support.
  • Legitimate Interest: Processing your data for business development, website optimization, and service improvement.
  • Legal Compliance: Ensuring adherence to legal and regulatory requirements.

5. Cookies and Tracking Technologies

Cookies and similar tools help us improve your experience and understand your preferences.

  • What Are Cookies? Small text files stored on your device to track visits and preferences.
  • Types of Cookies We Use:
    • Essential Cookies: Required for website operation.
    • Performance Cookies: Track how users interact with our site.
    • Targeting Cookies: Provide personalized content and advertising.

You can manage or disable cookies through your browser settings, but this may affect certain website features.

6. How We Share Your Information

We value your privacy and will never sell your personal data. However, we may share your information in the following ways:

  • Service Providers: With trusted partners like cloud hosting providers, payment processors, and marketing platforms to perform essential tasks on our behalf.
  • Legal Obligations: When required to comply with laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to new ownership.
  • Analytics and Advertising Partners: For website improvement and targeted advertising purposes.

We ensure all partners adhere to strict data protection standards.

7. Third-Party Tools and Services

We use tools like Google Analytics, social media widgets, and payment gateways that may process your data independently. These platforms are governed by their respective privacy policies. We encourage you to review them.

8. Marketing Communications

With your consent, we may send you marketing emails, newsletters, or special offers. You can opt-out of these communications at any time using the “Unsubscribe” link or by contacting us directly.

9. International Data Transfers

If you access our services outside the United States, your data may be transferred internationally. We ensure all data transfers comply with GDPR and other applicable laws by implementing appropriate safeguards, including data encryption and legal agreements.

10. Data Retention

We retain your personal data only for as long as it’s necessary for:

  • Providing services and fulfilling contracts.
  • Complying with legal obligations.
  • Resolving disputes and enforcing agreements.

Once data is no longer needed, we securely delete or anonymize it.

11. Your Rights

You have the following rights concerning your personal data:

  • Access: Request access to your personal data.
  • Correction: Update incomplete or inaccurate data.
  • Deletion: Request deletion of your personal data.
  • Objection: Object to processing for marketing or other purposes.
  • Portability: Receive a copy of your data in a structured format.

To exercise your rights, please contact us at [email protected].

12. Data Security Measures

We implement industry-standard security practices, including:

  • Data Encryption: Secure data transmission using SSL.
  • Access Control: Restricting access to authorized personnel.
  • Regular Audits: Routine security checks to prevent vulnerabilities.

While we strive to protect your data, no system is completely secure.

13. Children’s Privacy

We do not knowingly collect data from children under 16. If we become aware that a child has provided personal data, we will promptly delete it.

14. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or on our website with an updated “Effective Date.”

15. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

16. User Consent Withdrawal

You may withdraw your consent for data collection or processing at any time by contacting us at [email protected].

17. Data Breach Notification

In the event of a data breach, we will notify affected users and regulatory authorities within the required timeframe, following applicable laws.

18. GDPR and CCPA Compliance

For EU and California residents:

  • You have the right to know, access, and delete your data.
  • You may request details about third parties with whom we share data.

19. Contact Information

For questions, concerns, or exercising your rights, contact us:

📧 Email: [email protected]
📍 Address: v. Varkhani, 7 str, N7 , Adigeni region, Georgia

20. Acceptance of This Policy

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.